Refund Policy

Last updated: July 11, 2026

This Refund Policy explains how ScrollX handles subscription cancellations, refund requests, duplicate charges, and billing questions.

Subscriptions

ScrollX may offer paid plans or subscriptions for access to product features. Subscription details, pricing, renewal timing, and cancellation options may be shown during checkout or inside the account area.

Cancellations

Users can cancel a subscription according to the cancellation options available in their account or through the billing flow. Cancellation stops future renewal charges, but it may not automatically refund charges that have already been processed.

Refund Requests

Refund requests are reviewed case by case. ScrollX may consider refunds for duplicate charges, accidental billing issues, technical access problems that prevent use of the paid service, or other reasonable billing concerns.

Non-Refundable Situations

ScrollX may decline refund requests where the product has been used successfully, the request is made after significant usage, the billing period has already passed, or the issue is outside ScrollX control.

Duplicate or Incorrect Charges

If a user believes they were charged incorrectly or more than once, they should contact ScrollX with the account email, charge date, and any available receipt or transaction details.

How to Request Help

Billing and refund questions can be sent to hello@scrollx.io. ScrollX may ask for account and payment details needed to review the request.

Policy Updates

ScrollX may update this Refund Policy from time to time. Updates will be posted on this page with a revised date.